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Elite Hotels Sweden Brings Procurement, Budgets, and Design Under One Roof

How one of Sweden's largest hotel groups replaced their patchwork of tools with a single AI-powered workspace for interior and renovation projects.

January 2026 · 4 min read

Elite Hotels Sweden

Industry

Hospitality

Headquarters

Stockholm, Sweden

Founded

1980

Employees

800+

The challenge

Elite Hotels is one of Sweden's largest privately owned hotel groups, operating over 40 hotels across the country. Known for blending historic architecture with modern Scandinavian design, each property has its own character while maintaining consistent quality standards. Their interior and renovation teams manage a continuous pipeline of property upgrades, from bathroom fixtures to full-floor renovations, coordinating across procurement, design, and project management disciplines.

The teams worked across a familiar patchwork: article lists arriving as email attachments, supplier offers scattered across inboxes, imported PDFs requiring manual restructuring, and separate tools for specifications, budgets, and presentations. Procurement documents lived in one place, project timelines in another, and design specifications in a third. Each discipline (procurement, project management, and interior design) had its own tool preferences and document conventions. When it came time to present to leadership or coordinate across departments, information had to be manually gathered and reformatted across all three, a process that added friction to every project cycle.

Procurement without the patchwork

The procurement team was the first to see what changed when everything lived in one place. They imported existing article lists and restructured them with AI, pasted raw supplier email offers directly into the workspace and turned them into structured procurement documents, used built-in web search for supplier comparisons, and created order specifications and status tracking, all within one project. What had been a multi-tool, multi-step process became a single workflow.

Renovation projects, end to end

For the project managers overseeing renovations, the value was in continuity. They built renovation timelines from imported PDFs, created budgets with conditional formatting and formulas, cross-referenced bathroom inventory data with property inspection reports, and generated leadership presentations directly from that same project data. The workflow moved from document to spreadsheet to presentation without leaving the project or risking information falling out of sync.

From spec sheets to concept presentations

The interior design team had perhaps the most specialized requirements. They created detailed product spreadsheets with industry-standard specifications, Martindale abrasion values, product model numbers, NCS color codes, built multi-sheet economic summaries per category, and produced concept presentations with material narratives for stakeholder review. The specificity of their work made the single-workspace model especially valuable: technical data and creative presentation sat side by side. A material choice and the data justifying it lived in the same project, with no copy-paste step in between.

What changed

Across all three teams, the shift was the same: documents, spreadsheets, and presentations created side by side, with no switching between Word, Excel, and PowerPoint or losing context across tools. Existing article lists, supplier offers, and PDF timelines were brought into the workspace and restructured by AI in seconds, replacing hours of manual reformatting. Leadership presentations were generated directly from budget spreadsheets and project data within the same project, no copy-pasting between applications.

Perhaps most notably, team members across distinct roles (procurement coordination, project management, and interior design) each independently produced domain-specific deliverables in their first working sessions, without shared templates or training materials. Procurement built article lists with Swedish supplier details and status tracking. Project management created renovation budgets with conditional formatting and bathroom inventory cross-references. Interior design produced concept presentations with NCS color codes and Martindale specifications. All work was conducted entirely in Swedish, including file names, content, and AI interactions. The workspace fit their existing processes rather than asking them to learn a new one. For a hotel group managing renovations across 40+ properties, that kind of adoption curve matters as much as the tooling itself.

Usage data

Platform metrics from the 4 weeks design partner program, spanning procurement, renovation management, and interior design workflows.

2,847

AI Tool Executions

97.2%

Task Completion Rate

62

Files Created

71M

Tokens Processed

Weekly Tool Executions

Execution volume grew steadily as teams adopted the platform, peaking in Week 3 at 924 executions before settling in Week 4 as workflows matured. The 76.0% first-attempt rate reflects the system's read-validate-plan approach: when a tool call doesn't produce the intended result, the agent re-reads the document state, adjusts its approach, and retries automatically. This self-recovery mechanism is why 97.2% of tasks completed without manual intervention.

Tool Category Breakdown

Spreadsheet tools dominated at 58% of all executions, reflecting procurement article lists, renovation budgets, supplier comparisons, and material specifications. Text tools followed at 20%, covering project documentation, procurement processes, and order specifications. Agent delegations represent the orchestrator routing tasks to specialized subagents.

Weekly Files Created by Type

File creation ramped up through Week 3 as teams built out their project libraries. Spreadsheets were the most common format, followed by text documents for procurement and project documentation, and slides for leadership and onboarding presentations.

First-Attempt Resolution Over Time

First-attempt resolution improved from 68.0% in Week 1 to 79.1% by Week 3 as the system adapted to the team's document structures and formatting conventions. The slight dip to 78.2% in Week 4 reflects teams exploring more complex multi-step workflows. Even during onboarding, the self-recovery mechanism kept actual task completion above 95%.

All metrics reflect usage from Dec 2, 2025 - Jan 9, 2026. Includes agent delegations, tool calls, and web search operations.